Customer Connect Expo 2026 will take place on 9–10 September at the Georgia World Congress Center in Atlanta, Georgia. The event centers on artificial intelligence, customer experience, and digital innovation transforming global travel, aviation, and hospitality sectors.
Atlanta’s Convention Infrastructure and MICE Role
Atlanta is established as a leading meetings, incentives, conferences and exhibitions (MICE) destination in North America. The city hosts one of the world’s busiest aviation hubs and offers substantial convention infrastructure. The Georgia World Congress Center, one of the largest convention venues in the United States, will host the expo, providing connectivity and space for international business events. Its downtown location facilitates access
to accommodations and entertainment options.
AI and Technology Trends in Travel
Discussions at Customer Connect Expo 2026 will focus on AI technologies including generative AI, intelligent automation, and predictive analytics. Airlines are increasingly automating notifications, disruption management, and customer communications. Hotels are deploying intelligent virtual assistants for reservations, concierge, and guest services. These innovations address growing global travel demand by promoting faster, more personalized traveler services.
Confirmed Industry Speakers
Christine Maguire, Global Vice President at Tripadvisor, and Vanessa Hardy Bowen, Director of Guest Care and Contact Centers at Spirit Airlines, are confirmed speakers. Tripadvisor is a major travel platform used by millions to research destinations and accommodations. Spirit Airlines’
involvement highlights the focus on customer communication during disruptions and service recovery.
Exhibitor Focus and Technologies
Exhibitors will present solutions such as AI-powered virtual agents, automated customer support, and language interpretation systems. Multilingual communication platforms are especially relevant for travel businesses assisting international customers. Real-time translation technologies on display aim to improve accessibility and emergency communication. Intelligent customer service platforms will demonstrate managing inquiries across multiple communication channels.
Drivers Behind the Technology Focus
The increased emphasis on customer experience stems from rising traveler expectations for instant responses, personalized recommendations, and proactive service during disruptions. Travel organizations across airlines, hotels, cruise lines, and destination marketing are adopting AI and digital
innovation to meet these demands and strengthen customer loyalty.
Traveler Impact of Innovations
AI-powered trip planning and automated passenger communications are set to accelerate service speeds and personalize traveler interactions. Multilingual platforms improve communication and support for international guests. Hotels’ virtual assistants can manage reservations and requests 24/7, while digital airline support can enhance handling of schedule changes and baggage issues, improving passenger satisfaction.
Industry Significance and Business Tourism
Customer Connect Expo 2026 contributes to business tourism in Atlanta, generating demand for hotels, restaurants, transportation, and attractions. The event facilitates networking and collaboration among airlines, hospitality companies, and technology providers, advancing next-generation traveler solutions.
Strategic Role of Digital Transformation
The expo demonstrates digital transformation
as a strategic priority impacting all traveler interactions. AI, predictive analytics, and automation are advancing customer experience and operational resilience. For airlines, hotels, cruise lines, airports, and destinations, the event offers insights into digitally-driven personalized travel experiences and loyalty-building strategies.
