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Qantas to Cut 850 Jobs and Outsource Functions to India

Qantas Cuts 850 Jobs, Shifts Roles to India in AI Overhaul
Image: U.S. Customs Border Protection Black by Unknown creator via rawpixel, cc0

On November 10, 2026, Australian airline Qantas announced it will reduce its workforce by 850 positions.

The job cuts coincide with plans to relocate several work functions to India amid a broad AI-driven operational restructuring designed to boost efficiency through automation.

The changes are expected to reduce direct customer service roles, potentially limiting in-person support while streamlining overall operations.