United Airlines experienced a technology outage on the morning of July 25, 2026, causing delays for numerous flights across the United States. The disruption affected airline operations including contact centers and check-in systems at several major airports, notably Washington Dulles International Airport in Virginia and Newark Liberty International Airport in New Jersey.
Passengers began reporting issues before 7:40 a.m. on July 25, as recorded by Down Detector. By 8:23 a.m., the site logged over 430 incident reports related to the airline’s technology problems.
Operational Impact on Check-in, Boarding, and Baggage
The outage targeted United Airlines’ reservation system, preventing the processing of check-ins and customer tickets. Passengers across
key markets including New York and San Francisco reported difficulties with checking in, boarding, and baggage handling. Flights that were already airborne or had left the gate were not affected by the outage.
Official Response and Current Status
A United Airlines spokesperson confirmed the outage had been resolved and that operations were returning to normal. “Our teams are getting our operations back to normal after a technology outage affected contact centers and check-in processes earlier today,” the spokesperson stated. Customers were advised to verify flight status via the United app as they prepared to travel.
Background on Past Technology Issues
This incident recalls a similar disruption two years prior when
United Airlines faced widespread operational problems due to a technology outage related to a CrowdStrike update. That earlier event led to thousands of cancellations and communication issues between pilots and ground services.
