On July 25, 2026, United Airlines experienced flight delays nationwide caused by a technology outage affecting its reservation system. The failure disrupted check-in and ticket processing from airports across the United States, including routes such as New York to San Francisco.
Delays and Check-In Issues at Key Airports
Passengers at Washington Dulles International Airport in Virginia and Newark Liberty International Airport in New Jersey reported delays, check-in difficulties, and problems with boarding and baggage handling. Contact centers at these major airports also faced operational disruptions during the outage.
Timeline and Resolution of the Outage
The problem was first reported before 7:40 a.m. EDT on July 25, 2026, with over 430 outage reports logged
by 8:23 a.m. The airline confirmed the outage did not affect flights already airborne or that had left the gate. United Airlines has since resolved the issue and operations are returning to normal.
Official Statements and Traveler Guidance
A United Airlines spokesperson said, “Our teams are getting our operations back to normal after a technology outage affected contact centers and check-in processes earlier today.” The spokesperson encouraged customers to check their flight status on the United app as they prepare to travel.
Past Technology Challenges for United Airlines
United Airlines experienced a similar widespread technology disruption two years ago caused by a CrowdStrike update, which led to thousands of flight cancellations
and communication issues between pilots and ground services.
